Recovery Checklist
Use this checklist to document the loss, organize records, coordinate professional review and track repairs — for a home or a commercial property.
Document safety concerns and emergency mitigation needs
Protect property from further damage if safely possible
Take photos and videos of damage from multiple angles
Call emergency services if injury or severe damage
Review insurance policy to understand coverage
Contact your insurance carrier to report the claim
Request claim number and adjuster contact information
Save all correspondence from your insurance carrier
Take comprehensive damage photos from multiple angles
Record videos showing overall damage and specific areas
Document pre-damage condition if possible
Gather original receipts for damaged items
List damaged/destroyed property with estimated values
Keep all receipts for emergency mitigation services
Save invoices for temporary repairs or storage
Collect written statements from witnesses if applicable
Gather original insurance policy document
Save all carrier correspondence (letters, emails)
Document adjuster name, contact, and claim number
Keep mitigation company invoices and work descriptions
Collect contractor repair estimates
Save inspection reports if available
Organize timeline of damage and key events
Upload all documents to organized vault
Determine if professional review is appropriate
Request proposals from adjusters, appraisers, or specialists
Review professional credentials and expertise
Compare proposal scope and approach
Schedule review calls with selected professionals
Discuss methodology and next steps
Confirm any professional agreements in writing
Request contractor estimates for repairs
Compare estimate scope and pricing
Schedule review calls with contractors
Clarify repair timeline and process
Verify contractor licensing and insurance
Finalize repair agreements and pricing
Track repair progress and milestones
Maintain organized file of all communication
Track insurance claim status regularly
Keep spreadsheet of estimates and proposals
Log all phone calls and meeting dates
Document decisions and next steps
Track repair or recovery timeline
Collect final invoices and proof of completion
Maintain receipts for tax or insurance purposes
Assess if legal review is appropriate
Request attorney consultation if uncertain about coverage
Discuss claim strategy with legal professional
Ensure any legal engagement has separate agreement
Track legal professional guidance and timelines
Confirm all repairs are complete and satisfactory
Collect final invoices and warranties
Verify insurance payout received
Archive all documentation for future reference
Update property records if necessary
Review homeowner/business owner insurance coverage
ClaimVia's recovery workspace helps you check off these steps and keep all related documents organized in one place. Upload photos, save correspondence, schedule review calls, and track professional proposals — all with full recovery context available.
The fewer documents you lose or miscommunicate about, the smoother your recovery process becomes.